Booking with us, step by step

1. Dates

• Please select the required dates.

2. Addresses (postcodes) for collection and delivery

• If one of the addresses is a business, please mention it so we can accommodate working hours.
• If additional information for collection is required, such as lot number or name, kindly provide it.
• Please select one of the 4 delivery options. Please make sure to read all the services included in each option.

3. Contact details

• Contact details for collection and delivery, including emails and phone numbers.

4. Item description

• Item description, including dimensions.

5. Payment type

• We accept card payments upon booking.

6. Leave in secure place option

• This means we can take the item from a secure place (collection) or leave it in a secure place upon delivery if you prefer.
• Provide a short description for our courier of where the item is or should be left.
• Routes are specifically created every day and finalized by noon.
• Our logisticians optimize routes to meet all customers' needs.
• All the notifications are sent depending on the preferred delivery option that can be selected upon booking.

In our industry, time and caution are crucial. We strive to ensure these factors are adhered to meticulously. Additionally, we value transparency and want our customers to understand our process, as we greatly appreciate your feedback and care about your perception of our service. We are eager to address your questions and help you understand the services you purchase from us.

Why do 2-day trips work like that?

Some routes to Scotland and remote parts of England are planned 2-3 days in advance due to geographical and logistical considerations. Our couriers need two days to complete all their tasks on these trips. Typically, the first day is dedicated to deliveries, allowing the courier to empty the van for collections on the second day and leave the area with a full load.

This approach maximizes efficiency and serves as many customers as possible. Distance, road conditions, and the volume of orders in the area are significant factors in this process, aligning with industry standards and playing a vital role in logistics.

For example, if a collection is scheduled in Inverness, Scotland, on July 20th, we will inform the customer that our arrival will be on the 22nd or 23rd. The exact date will be confirmed closer to the time, depending on our courier's progress.

Why was my order rescheduled?

Rescheduling rarely occurs, but the most common reason is the lack of necessary details to process the task.

Additionally, since your order is part of a larger route, changes by other customers can also impact it. If a customer on the same route alters their plans or is unavailable for delivery, it affects the entire schedule. For instance, if a delivery is cancelled without prior notice, it might result in the courier lacking space for collections.

However, there’s no need to worry. Orders that were not processed as scheduled are given priority for the next 2-3 days.