Delivery Plans Compared
All five plans side by side: where we carry it, what we pay if it breaks, tracking and waiting windows.
Five plans · what each one includes
Proovia Delivery Plans Compared: What’s Included in Each
Every Proovia delivery is carried by a two-person crew — on all five plans, including the cheapest one. Most couriers charge extra for a second person.
What changes between plans is how far into your property we carry the item, what we pay if it is damaged, how narrow your waiting window is, and whether you get live tracking.
All five plans, side by side
Prices depend on the item you are sending — get an instant quote for your own item. Everything else below is the same whatever you send.
Eco
- You receive: 7–10 working days
- Carried to: Front door
- If it breaks, we pay: Not included
- Waiting window: Whole day
- Live tracking: None
- Van sharing: Shared route
Eco Plus
- You receive: 5–7 working days
- Carried to: Ground floor
- If it breaks, we pay: Up to £100
- Waiting window: 4 hours
- Live tracking: Basic
- Van sharing: Shared route
Standard
- You receive: 2–4 working days
- Carried to: Room of choice
- If it breaks, we pay: Up to £300
- Waiting window: 2 hours
- Live tracking: Real-time + SMS
- Van sharing: Shared route
Premium
- You receive: 1–2 business days
- Carried to: Room of choice
- If it breaks, we pay: Full value
- Waiting window: 2 hours
- Live tracking: Real-time + SMS
- Van sharing: Shared route
First Class
- You receive: Within 36 hours
- Carried to: Room of choice
- If it breaks, we pay: Full value
- Waiting window: 2 hours
- Live tracking: Real-time + SMS
- Van sharing: Max 3 orders
Will you carry it inside my home?
How far we carry the item is set by the plan, not negotiated on the doorstep. This is the most common reason a large-item delivery goes wrong with other couriers: one driver, and no agreement about who carries it up.
1
Eco — front door
We bring the item to your front door and hand it over there. Nothing is carried inside.
2
Eco Plus — ground floor
We carry the item inside, as far as the ground floor. Stairs are not included on this plan.
3
Standard and above — room of choice
The two-person crew carries the item to whichever room you want it in, upstairs included, at no extra charge.
So if the item is going to a first-floor bedroom, or there are stairs, a narrow staircase or a tight landing between the front door and where it needs to end up, choose Standard or above.
What happens if my item is damaged
Cover is set by the plan you pick at checkout. There is no fee for making a claim on any plan.
- Eco: No damage cover
- Eco Plus: Up to £100
- Standard: Up to £300
- Premium & First Class: Full value — whichever is lower, the cost of repairing the item or what it was worth immediately before we collected it
There is no fee for making a claim on any plan. Report damage to the crew at delivery, then follow up by email to [email protected].
Tracking, windows and van sharing
Live tracking
Real-time tracking with SMS updates on Standard, Premium and First Class. Basic tracking on Eco Plus, none on Eco. On every plan the crew calls or texts as they approach.
Your waiting window
A 2-hour window on Standard and above, 4 hours on Eco Plus. Eco is booked as a whole day.
Van sharing
On four of the five plans your item travels on a shared route with other customers' items, which is what keeps the price down. First Class carries at most three orders.
Which plan should I choose?
Cheapest that still works
Eco if you can take the item at the door. Eco Plus if ground floor is far enough and you want £100 of cover.
It has to get upstairs
Standard is the first plan with room of choice, real-time tracking and a 2-hour window.
Valuable, or needed fast
Premium adds full value cover and 1–2 day delivery. First Class arrives within 36 hours in a van carrying at most three orders.
At a glance
- Two people
- On all five plans
- Carried to your room
- Standard and above
- Full value cover
- Premium and above
- Fastest
- First Class, 36 hours
Frequently asked questions
Yes. A two-person crew is included on all five plans, including the entry-level Eco plan. Most couriers charge extra for a second person.
Standard, Premium and First Class all include room-of-choice delivery, which means the crew carries the item to the room you want it in, upstairs included. Eco delivers to your front door and Eco Plus to the ground floor.
On Premium and First Class we pay whichever is lower: the cost of repairing the item, or what the item was worth immediately before we collected it. There is no fee for making a claim on any plan.
Standard, Premium and First Class include real-time tracking with SMS updates. Eco Plus has basic tracking. Eco has none.
Eco takes 7–10 working days, Eco Plus 5–7 working days, Standard 2–4 working days, Premium 1–2 business days, and First Class delivers within 36 hours.
On Eco, Eco Plus, Standard and Premium your item travels on a shared route with other customers’ items, which is what keeps the price down. First Class carries a maximum of three orders in the van.
Related services
These plans apply to every Proovia job: two-person delivery, furniture delivery, eBay and auction item collection, and our delivery routes. Per-item prices are in the item delivery price list.
Not sure which plan you need?
Enter your item and see the price on every plan before you book.