{"id":3086,"date":"2026-09-17T11:18:49","date_gmt":"2026-09-17T10:18:49","guid":{"rendered":"https:\/\/proovia.delivery\/blog\/?page_id=3086"},"modified":"2026-09-17T11:28:11","modified_gmt":"2026-09-17T10:28:11","slug":"delivery-faq","status":"publish","type":"page","link":"https:\/\/proovia.delivery\/blog\/delivery-faq\/","title":{"rendered":"Delivery FAQ"},"content":{"rendered":"\n<style>\n.entry-header:has(+ .entry-content .proovia-route-page) .entry-title,\n.wp-block-post-title:has(+ .proovia-route-page) { display:none; }\n.hero-section.is-width-constrained:has(+ .entry-content .proovia-route-page) { display:none; }\n.ct-container-full[data-vertical-spacing]:has(.proovia-route-page) { padding-top:0 !important; margin-top:0 !important; }\n.proovia-route-page {\n  --proovia-red:#a72b2f; --proovia-red-dark:#861f23; --proovia-ink:#303236;\n  --proovia-muted:#686b70; --proovia-line:#e6e3df; --proovia-soft:#f7f5f2;\n  --proovia-white:#fff; --proovia-radius:18px; --proovia-shadow:0 14px 38px rgba(37,32,28,.08);\n  color:var(--proovia-ink); font-family:inherit; font-size:17px; line-height:1.65;\n  max-width:1120px; margin:0 auto; padding:22px 20px 72px;\n}\n.proovia-route-page * { box-sizing:border-box; }\n.proovia-route-page .proovia-breadcrumbs { align-items:center; color:var(--proovia-muted); display:flex; flex-wrap:wrap; font-size:.82rem; gap:8px; margin:0 0 18px; }\n.proovia-route-page .proovia-breadcrumbs a { color:var(--proovia-muted); text-decoration:none; }\n.proovia-route-page .proovia-breadcrumbs a:hover { color:var(--proovia-red); text-decoration:underline; }\n.proovia-route-page .proovia-breadcrumbs span[aria-current] { color:var(--proovia-ink); font-weight:650; }\n.proovia-route-page h1, .proovia-route-page h2, .proovia-route-page h3 { color:var(--proovia-ink); font-family:inherit; letter-spacing:-.025em; }\n.proovia-route-page h1 { font-size:clamp(2.35rem,5vw,4.6rem); line-height:1.02; margin:0 0 24px; max-width:14ch; }\n.proovia-route-page h2 { font-size:clamp(1.8rem,3vw,2.6rem); line-height:1.14; margin:0 0 28px; }\n.proovia-route-page p { margin-top:0; }\n.proovia-route-page a { color:var(--proovia-red); text-underline-offset:3px; }\n.proovia-route-page a:hover { color:var(--proovia-red-dark); }\n.proovia-route-page .proovia-hero {\n  position:relative; display:flex; align-items:center; overflow:hidden;\n  border-radius:28px; min-height:520px; margin:0 0 72px;\n}\n.proovia-route-page .proovia-hero:after {\n  content:\"\"; position:absolute; inset:0; z-index:1;\n  background:linear-gradient(100deg,rgba(16,13,12,.92) 0%,rgba(16,13,12,.78) 32%,rgba(16,13,12,.32) 58%,transparent 82%);\n}\n.proovia-route-page .proovia-media { position:absolute; inset:0; z-index:0; background:var(--proovia-ink); }\n.proovia-route-page .proovia-media figure { display:block; height:100%; margin:0; width:100%; }\n.proovia-route-page .proovia-media img { display:block; width:100%; height:100%; object-fit:cover; object-position:center 30%; }\n.proovia-route-page .proovia-hero-copy { position:relative; z-index:2; max-width:640px; padding:clamp(32px,5vw,64px); }\n.proovia-route-page .proovia-kicker { color:#f0b8b3; font-size:.78rem; font-weight:700; letter-spacing:.13em; margin:0 0 18px; text-transform:uppercase; }\n.proovia-route-page .proovia-hero-copy h1 { color:#fff; }\n.proovia-route-page .proovia-lead { color:#fff; font-size:clamp(1.1rem,2vw,1.34rem); line-height:1.55; max-width:560px; }\n.proovia-route-page .proovia-lead strong { color:#fff; }\n.proovia-route-page .proovia-subcopy { color:rgba(255,255,255,.8); max-width:540px; }\n.proovia-route-page .proovia-chips { display:flex; flex-wrap:wrap; gap:10px; margin:26px 0 30px; }\n.proovia-route-page .proovia-chip { background:rgba(255,255,255,.12); backdrop-filter:blur(6px); border:1px solid rgba(255,255,255,.32); border-radius:999px; color:#fff; font-size:.84rem; padding:7px 12px; }\n.proovia-route-page .wp-block-button__link {\n  background:var(--proovia-red); border:1px solid var(--proovia-red); border-radius:999px !important;\n  box-shadow:0 10px 26px rgba(0,0,0,.28); color:#fff; font:inherit; font-size:.92rem; font-weight:650;\n  min-height:48px; padding:12px 24px; transition:background .18s ease,border-color .18s ease,transform .18s ease;\n}\n.proovia-route-page .wp-block-button__link:hover { background:var(--proovia-red-dark); border-color:var(--proovia-red-dark); color:#fff; transform:translateY(-1px); }\n.proovia-route-page .wp-block-button__link:focus-visible { outline:3px solid rgba(255,255,255,.55); outline-offset:3px; }\n.proovia-route-page .proovia-section { padding:72px 0; border-top:1px solid var(--proovia-line); }\n.proovia-route-page .proovia-section-intro { color:var(--proovia-muted); max-width:680px; margin:-12px 0 32px; }\n.proovia-route-page .proovia-grid { display:grid; gap:18px; }\n.proovia-route-page .proovia-grid-4 { grid-template-columns:repeat(4,minmax(0,1fr)); }\n.proovia-route-page .proovia-grid-3 { grid-template-columns:repeat(3,minmax(0,1fr)); }\n.proovia-route-page .proovia-grid-2 { grid-template-columns:repeat(2,minmax(0,1fr)); }\n.proovia-route-page .proovia-card { background:var(--proovia-white); border:1px solid var(--proovia-line); border-radius:var(--proovia-radius); padding:26px; }\n.proovia-route-page .proovia-step { min-height:230px; position:relative; padding-top:72px; }\n.proovia-route-page .proovia-step-number {\n  align-items:center; background:var(--proovia-red) !important; border-radius:14px; box-shadow:0 10px 22px rgba(167,43,47,.28);\n  color:#fff !important; display:flex; font-size:1.3rem; font-weight:800; height:52px; justify-content:center;\n  left:26px; margin:0; position:absolute; top:-20px; width:52px;\n}\n.proovia-route-page .proovia-card h3 { font-size:1.05rem; line-height:1.35; margin:0 0 12px; }\n.proovia-route-page .proovia-card p { color:var(--proovia-muted); font-size:.92rem; line-height:1.6; margin-bottom:0; }\n.proovia-route-page .proovia-benefit { border-top:3px solid var(--proovia-red); min-height:150px; }\n.proovia-route-page .proovia-benefit-icon, .proovia-route-page .proovia-info-icon {\n  align-items:center; background:rgba(167,43,47,.1); border-radius:12px; color:var(--proovia-red);\n  display:flex; height:44px; justify-content:center; margin:0 0 16px; width:44px;\n}\n.proovia-route-page .proovia-benefit-icon svg, .proovia-route-page .proovia-info-icon svg { width:22px; height:22px; }\n.proovia-route-page .proovia-split-card { padding:clamp(28px,4vw,40px); }\n.proovia-route-page .proovia-split-card h3 { font-size:1.35rem; margin:0 0 14px; }\n.proovia-route-page .proovia-split-card p { font-size:.98rem; }\n.proovia-route-page .proovia-info-card { border-left:3px solid var(--proovia-red); padding:clamp(26px,4vw,38px); }\n.proovia-route-page .proovia-info-card h3 { font-size:clamp(1.2rem,2vw,1.45rem); margin:0 0 14px; }\n.proovia-route-page .proovia-price-includes { align-items:center; color:var(--proovia-red); display:flex; flex-wrap:wrap; font-size:.82rem; font-weight:650; gap:8px 22px; margin:0 0 26px; }\n.proovia-route-page .proovia-price-includes span { align-items:center; display:inline-flex; gap:6px; }\n.proovia-route-page .proovia-price-includes svg { flex:none; height:15px; width:15px; }\n.proovia-route-page .proovia-price-cards { display:grid; gap:16px; grid-template-columns:repeat(5,minmax(0,1fr)); }\n.proovia-route-page .proovia-price-card { background:#fff; border:1px solid var(--proovia-line); border-radius:18px; padding:24px 20px; }\n.proovia-route-page .proovia-pc-name { color:var(--proovia-ink); font-size:1.05rem; font-weight:800; margin:2px 0 16px; }\n.proovia-route-page .proovia-pc-features { display:flex; flex-direction:column; gap:13px; list-style:none; margin:0; padding:0; }\n.proovia-route-page .proovia-pc-features li { color:var(--proovia-ink); font-size:.85rem; line-height:1.4; }\n.proovia-route-page .proovia-pc-features li strong { font-weight:650; }\n.proovia-route-page .proovia-pc-yes, .proovia-route-page .proovia-pc-no { align-items:flex-start; display:flex; gap:9px; }\n.proovia-route-page .proovia-pc-yes svg { color:var(--proovia-red); flex:none; height:16px; margin-top:2px; width:16px; }\n.proovia-route-page .proovia-pc-no svg { color:#c4beb8; flex:none; height:16px; margin-top:2px; width:16px; }\n.proovia-route-page .proovia-pc-no span, .proovia-route-page .proovia-pc-no strong { color:var(--proovia-muted); }\n.proovia-route-page .proovia-testimonial-card { background:#fff; border:1px solid var(--proovia-line); border-radius:24px; box-shadow:var(--proovia-shadow); padding:clamp(28px,5vw,48px); }\n.proovia-route-page .proovia-tp-rating { align-items:center; display:flex; gap:10px; margin:0 0 22px; }\n.proovia-route-page .proovia-tp-stars { color:#e8b923; display:flex; gap:2px; }\n.proovia-route-page .proovia-tp-stars svg { height:17px; width:17px; }\n.proovia-route-page .proovia-tp-rating-text { color:var(--proovia-muted); font-size:.84rem; font-weight:650; }\n.proovia-route-page .proovia-quote { border:0; margin:0; padding:0; }\n.proovia-route-page .proovia-quote p { font-size:clamp(1.25rem,2.2vw,1.65rem); line-height:1.5; margin-bottom:24px; }\n.proovia-route-page .proovia-quote cite { align-items:center; display:flex; font-style:normal; gap:12px; }\n.proovia-route-page .proovia-tp-avatar { align-items:center; background:var(--proovia-red); border-radius:50%; color:#fff; display:flex; flex:none; font-size:.9rem; font-weight:700; height:38px; justify-content:center; width:38px; }\n.proovia-route-page .proovia-tp-author-name { color:var(--proovia-ink); display:block; font-weight:650; }\n.proovia-route-page .proovia-tp-author-meta { color:var(--proovia-muted); font-size:.84rem; }\n.proovia-route-page .proovia-tp-more { align-items:center; border-top:1px solid var(--proovia-line); color:var(--proovia-red); display:inline-flex; font-size:.9rem; font-weight:650; gap:8px; margin-top:28px; padding-top:22px; width:100%; }\n.proovia-route-page .proovia-tp-more svg { height:15px; transition:transform .18s ease; width:15px; }\n.proovia-route-page .proovia-tp-more:hover { color:var(--proovia-red-dark); }\n.proovia-route-page .proovia-tp-more:hover svg { transform:translateX(3px); }\n.proovia-route-page .wp-block-kadence-accordion { margin-top:10px; }\n.proovia-route-page .kt-accordion-pane { margin-bottom:12px; }\n.proovia-route-page .kt-blocks-accordion-header {\n  background:#fff !important; border:1px solid var(--proovia-line) !important; border-radius:14px !important;\n  color:var(--proovia-ink) !important; font-family:inherit !important; font-size:1rem !important;\n  font-weight:400 !important; line-height:1.5 !important; padding:17px 20px !important; transition:border-color .18s ease !important;\n}\n.proovia-route-page .kt-blocks-accordion-header:hover, .proovia-route-page .kt-blocks-accordion-header:focus,\n.proovia-route-page .kt-blocks-accordion-header.kt-accordion-panel-active { background:#fff !important; border-color:#bcb8b3 !important; color:var(--proovia-ink) !important; }\n.proovia-route-page .kt-blocks-accordion-icon-trigger { color:var(--proovia-ink) !important; }\n.proovia-route-page .kt-accordion-panel-inner { border:0 !important; color:var(--proovia-muted); font-size:.94rem; padding:18px 20px 8px !important; }\n.proovia-route-page .proovia-final-cta { align-items:center; background:var(--proovia-soft); border:1px solid var(--proovia-line); border-radius:24px; display:flex; gap:28px; justify-content:space-between; margin-top:72px; padding:clamp(28px,5vw,52px); }\n.proovia-route-page .proovia-final-cta h2 { margin-bottom:10px; }\n.proovia-route-page .proovia-final-cta p { color:var(--proovia-muted); margin-bottom:0; }\n@media (max-width:900px) {\n  .proovia-route-page .proovia-grid-4 { grid-template-columns:repeat(2,minmax(0,1fr)); }\n  .proovia-route-page .proovia-grid-3 { grid-template-columns:repeat(2,minmax(0,1fr)); }\n  .proovia-route-page .proovia-grid-2 { grid-template-columns:1fr; }\n  .proovia-route-page .proovia-price-cards { grid-template-columns:repeat(3,minmax(0,1fr)); }\n}\n@media (max-width:760px) {\n  .proovia-route-page { padding-inline:16px; }\n  .proovia-route-page .proovia-hero { min-height:420px; border-radius:20px; }\n  .proovia-route-page .proovia-hero-copy { padding:24px; }\n  .proovia-route-page .proovia-grid-4, .proovia-route-page .proovia-grid-3 { grid-template-columns:1fr; }\n  .proovia-route-page .proovia-section { padding:52px 0; }\n  .proovia-route-page .proovia-step, .proovia-route-page .proovia-benefit { min-height:auto; }\n  .proovia-route-page .proovia-final-cta { align-items:flex-start; flex-direction:column; }\n  .proovia-route-page .proovia-price-cards { display:flex; gap:14px; margin:0 -16px; overflow-x:auto; padding:4px 16px 8px; scroll-snap-type:x mandatory; }\n  .proovia-route-page .proovia-price-card { flex:0 0 78vw; scroll-snap-align:start; }\n}\n@media (prefers-reduced-motion:reduce) { .proovia-route-page * { scroll-behavior:auto !important; transition:none !important; } }\n<\/style>\n\n<style>\n.proovia-route-page .proovia-faq-nav { display:flex; flex-wrap:wrap; gap:9px; }\n.proovia-route-page .proovia-faq-nav a {\n  display:inline-flex; align-items:center; gap:7px; border:1px solid var(--proovia-line);\n  background:var(--proovia-white); color:var(--proovia-ink); font-size:.85rem; font-weight:650;\n  padding:9px 15px; border-radius:999px; text-decoration:none; transition:border-color .15s ease,color .15s ease;\n}\n.proovia-route-page .proovia-faq-nav a:hover, .proovia-route-page .proovia-faq-nav a.is-active { border-color:var(--proovia-red); color:var(--proovia-red); background:#fbeceb; }\n.proovia-route-page .proovia-faq-nav svg { width:14px; height:14px; flex:none; }\n.proovia-route-page .proovia-section.proovia-faq-controls { padding-top:28px; padding-bottom:28px; }\n.proovia-route-page .proovia-section.proovia-faq-group { padding-top:40px; padding-bottom:40px; }\n.proovia-route-page .proovia-faq-controls .proovia-faq-nav { margin:0 0 18px; }\n\n.proovia-route-page .proovia-faq-progress { position:fixed; top:0; left:0; right:0; z-index:60; height:3px; background:var(--proovia-line); }\n.proovia-route-page .proovia-faq-progress-fill { height:100%; width:0%; background:var(--proovia-red); }\n\n.proovia-route-page .proovia-faq-toolbar { display:flex; align-items:center; gap:14px; flex-wrap:wrap; }\n.proovia-route-page .proovia-faq-search { position:relative; flex:1; min-width:240px; max-width:420px; }\n.proovia-route-page .proovia-faq-search svg { position:absolute; left:14px; top:50%; transform:translateY(-50%); width:16px; height:16px; color:var(--proovia-muted); pointer-events:none; }\n.proovia-route-page .proovia-faq-search input {\n  width:100%; border:1px solid var(--proovia-line); background:var(--proovia-soft); border-radius:999px;\n  padding:11px 16px 11px 40px; font-size:.88rem; color:var(--proovia-ink); font-family:inherit;\n}\n.proovia-route-page .proovia-faq-search input:focus { outline:none; border-color:var(--proovia-red); background:#fff; }\n.proovia-route-page .proovia-faq-meta { display:flex; align-items:center; gap:14px; margin-left:auto; font-size:.82rem; color:var(--proovia-muted); }\n.proovia-route-page .proovia-faq-meta button { background:none; border:0; color:var(--proovia-red); font-size:.82rem; font-weight:650; cursor:pointer; padding:4px 2px; }\n.proovia-route-page .proovia-faq-meta button:hover { text-decoration:underline; }\n\n.proovia-route-page .proovia-badge { display:inline-block; font-size:.62rem; font-weight:700; letter-spacing:.04em; text-transform:uppercase; padding:2px 8px; border-radius:999px; margin-right:9px; vertical-align:middle; }\n.proovia-route-page .proovia-badge-new { color:#1c6e4c; background:#e4f3ea; }\n.proovia-route-page .proovia-badge-updated { color:#3d5a78; background:#e8eef5; }\n\n.proovia-route-page .proovia-faq-heading { display:flex; align-items:center; gap:14px; margin:0 0 28px; }\n.proovia-route-page .proovia-faq-heading .proovia-info-icon { margin:0; flex:none; }\n.proovia-route-page .proovia-faq-heading h2 { margin:0; }\n.proovia-route-page .proovia-faq-count-badge {\n  font-size:.7rem; font-weight:600; color:var(--proovia-muted); background:var(--proovia-soft);\n  border:1px solid var(--proovia-line); border-radius:999px; padding:3px 10px; vertical-align:middle;\n}\n<\/style>\n\n\n\n<div class=\"wp-block-group proovia-route-page is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"proovia-faq-progress\"><div class=\"proovia-faq-progress-fill\" id=\"proovia-faq-progress-fill\"><\/div><\/div>\n<nav class=\"proovia-breadcrumbs\" aria-label=\"Breadcrumb\"><a href=\"https:\/\/proovia.delivery\/\">Home<\/a><span>\/<\/span><a href=\"https:\/\/proovia.delivery\/blog\/\">Blog<\/a><span>\/<\/span><span aria-current=\"page\">Delivery FAQ<\/span><\/nav>\n\n<div class=\"wp-block-group proovia-hero is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group proovia-hero-copy is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"proovia-kicker wp-block-paragraph\">24 answers &middot; large-item delivery FAQ<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Delivery FAQ<\/h1>\n\n\n\n<p class=\"proovia-lead wp-block-paragraph\">Two-person delivery on every plan, a fixed price before you book, and one company \u2014 Proovia \u2014 responsible for your delivery from start to finish.<\/p>\n\n\n\n<p class=\"proovia-subcopy wp-block-paragraph\">Contracted delivery partners carry the job, but your contract is with Proovia. If anything goes wrong, you deal with us directly.<\/p>\n\n\n\n<div class=\"proovia-chips\"><span class=\"proovia-chip\">Two-person crew, every plan<\/span><span class=\"proovia-chip\">Fixed price before you book<\/span><span class=\"proovia-chip\">Rated Excellent on Trustpilot<\/span><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-rounded\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/proovia.delivery\/booking\">Get an instant quote<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group proovia-media is-layout-flow wp-block-group-is-layout-flow\"><figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/proovia.delivery\/blog\/wp-content\/uploads\/hero-1200x800.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"London skyline at night, River Thames and Tower of London\" style=\"object-fit:cover;\" srcset=\"https:\/\/proovia.delivery\/blog\/wp-content\/uploads\/hero-1200x800.jpg 1200w, https:\/\/proovia.delivery\/blog\/wp-content\/uploads\/hero-768x512.jpg 768w, https:\/\/proovia.delivery\/blog\/wp-content\/uploads\/hero-1536x1024.jpg 1536w, https:\/\/proovia.delivery\/blog\/wp-content\/uploads\/hero.jpg 1600w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group proovia-section proovia-faq-controls is-layout-flow wp-block-group-is-layout-flow\">\n<nav class=\"proovia-faq-nav\" aria-label=\"Jump to section\"><a href=\"#faq-about\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 11l9-7 9 7\"\/><path d=\"M5 10v10h14V10\"\/><path d=\"M10 20v-6h4v6\"\/><\/svg><span>About Proovia<\/span><\/a><a href=\"#faq-coverage\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"6\" cy=\"6\" r=\"2.5\"\/><circle cx=\"18\" cy=\"18\" r=\"2.5\"\/><path d=\"M8 7.5c2 1 3 2.5 3 4.5s-3 3-3 5.5\"\/><path d=\"M13 12c2-2 3-2 5-2\"\/><\/svg><span>Coverage<\/span><\/a><a href=\"#faq-pricing\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M20.5 12.5L12 21l-9-9 8.5-8.5H20.5v8.5z\"\/><circle cx=\"15.5\" cy=\"7.5\" r=\"1.5\"\/><\/svg><span>Pricing &amp; timing<\/span><\/a><a href=\"#faq-deliver\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M21 8l-9-5-9 5 9 5 9-5z\"\/><path d=\"M3 8v8l9 5 9-5V8\"\/><path d=\"M12 13v8\"\/><\/svg><span>What we deliver<\/span><\/a><a href=\"#faq-protect\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M14 5l5 5\"\/><path d=\"M3 21l7-7\"\/><path d=\"M7 13l4-4 6 6-4 4z\"\/><path d=\"M17 6l3-3\"\/><\/svg><span>Protection &amp; claims<\/span><\/a><a href=\"#faq-day\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M2 8h11v9H2z\"\/><path d=\"M13 11h4l4 4v2h-8z\"\/><circle cx=\"6.5\" cy=\"19\" r=\"1.75\"\/><circle cx=\"17.5\" cy=\"19\" r=\"1.75\"\/><\/svg><span>On delivery day<\/span><\/a><a href=\"#faq-business\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"8\" cy=\"8\" r=\"3\"\/><path d=\"M2 21v-2a5 5 0 0 1 5-5h2a5 5 0 0 1 5 5v2\"\/><circle cx=\"17\" cy=\"8\" r=\"3\"\/><path d=\"M15.5 14.2A5 5 0 0 1 22 19v2\"\/><\/svg><span>Business &amp; drivers<\/span><\/a><a href=\"#faq-why\"><svg viewBox=\"0 0 24 24\" fill=\"currentColor\"><path d=\"M12 2l2.9 6.6 7.1.7-5.4 4.7 1.6 7-6.2-3.7-6.2 3.7 1.6-7L2 9.3l7.1-.7z\"\/><\/svg><span>Why Proovia<\/span><\/a><\/nav>\n<div class=\"proovia-faq-toolbar\">\n<div class=\"proovia-faq-search\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"11\" cy=\"11\" r=\"7\"\/><path d=\"M21 21l-4.3-4.3\"\/><\/svg><input type=\"text\" id=\"proovia-faq-search\" placeholder=\"Search the FAQ &mdash; e.g. Scotland, insurance, price\" aria-label=\"Search the FAQ\"><\/div>\n<div class=\"proovia-faq-meta\"><span id=\"proovia-faq-count\">24 of 24 questions<\/span><span>&middot;<\/span><button type=\"button\" id=\"proovia-faq-expand\">Expand all<\/button><span>&middot;<\/span><button type=\"button\" id=\"proovia-faq-collapse\">Collapse all<\/button><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group proovia-section is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group proovia-grid proovia-grid-3 is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group proovia-card proovia-info-card is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"proovia-info-icon\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M20.5 12.5L12 21l-9-9 8.5-8.5H20.5v8.5z\"\/><circle cx=\"15.5\" cy=\"7.5\" r=\"1.5\"\/><\/svg><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">4.8 \/ 5<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Rated <strong>Excellent<\/strong> on Trustpilot, from over <strong>60,000<\/strong> reviews.<\/p>\n<\/div>\n\n<div class=\"wp-block-group proovia-card proovia-info-card is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"proovia-info-icon\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"8\" cy=\"8\" r=\"3\"\/><path d=\"M2 21v-2a5 5 0 0 1 5-5h2a5 5 0 0 1 5 5v2\"\/><circle cx=\"17\" cy=\"8\" r=\"3\"\/><path d=\"M15.5 14.2A5 5 0 0 1 22 19v2\"\/><\/svg><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Two-person crew<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Included on <strong>every<\/strong> plan, including the cheapest \u2014 no upcharge for the second person.<\/p>\n<\/div>\n\n<div class=\"wp-block-group proovia-card proovia-info-card is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"proovia-info-icon\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M14 5l5 5\"\/><path d=\"M3 21l7-7\"\/><path d=\"M7 13l4-4 6 6-4 4z\"\/><path d=\"M17 6l3-3\"\/><\/svg><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">One company, full responsibility<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Delivery runs through contracted partners, but <strong>your contract is with Proovia<\/strong> either way.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group proovia-section proovia-faq-group is-layout-flow wp-block-group-is-layout-flow\" id=\"faq-about\">\n<div class=\"proovia-faq-heading\"><span class=\"proovia-info-icon\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 11l9-7 9 7\"\/><path d=\"M5 10v10h14V10\"\/><path d=\"M10 20v-6h4v6\"\/><\/svg><\/span><h2 class=\"wp-block-heading\">About Proovia <span class=\"proovia-faq-count-badge\">4 questions<\/span><\/h2><\/div>\n\n\n\n<p class=\"proovia-section-intro wp-block-paragraph\">Who we are, and the facts you can verify independently.<\/p>\n\n\n\n<style>.kt-accordion-idfaq_about .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-idfaq_about .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-md, 2rem);padding-right:var(--global-kb-spacing-md, 2rem);padding-bottom:var(--global-kb-spacing-md, 2rem);padding-left:var(--global-kb-spacing-md, 2rem);}.kt-accordion-idfaq_about > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top-left-radius:14px;border-top-right-radius:14px;border-bottom-right-radius:14px;border-bottom-left-radius:14px;padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);}@media all and (max-width: 767px){.kt-accordion-idfaq_about .kt-accordion-inner-wrap{display:block;}.kt-accordion-idfaq_about .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}.kt-accordion-idfaq_about .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone proovia-faq-accordion\"><div class=\"kt-accordion-wrap kt-accordion-idfaq_about kt-accordion-has-4-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-basic kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"true\" data-start-open=\"0\">\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-panefaq_about_p1\" data-faq-search=\"who is proovia couriers, and where do you deliver? proovia couriers is a birmingham based delivery platform, connecting customers with contracted delivery partners who work in two-person teams. we transport a wide range of items across the uk mainland, including furniture, household goods and personal effects, construction and building materials, car parts, specialist equipment and machinery, ebay and auction purchases, as well as providing full house moves. we collect from private sellers as well as marketplaces, and handle items too large or heavy for a standard parcel carrier.\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><span class=\"proovia-badge proovia-badge-updated\">updated<\/span>Who is Proovia Couriers, and where do you deliver?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Proovia Couriers is a Birmingham based delivery platform, connecting customers with contracted delivery partners who work in two-person teams. We transport a wide range of items across the UK mainland, including furniture, household goods and personal effects, construction and building materials, car parts, specialist equipment and machinery, eBay and auction purchases, as well as providing full house moves. We collect from private sellers as well as marketplaces, and handle items too large or heavy for a standard parcel carrier.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-panefaq_about_p2\" data-faq-search=\"when was proovia founded? proovia began in birmingham in 2014 as a small family delivery business started by the rusu family. the service is operated today by proovia couriers ltd, incorporated on 11 november 2020.\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">When was Proovia founded?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Proovia began in Birmingham in 2014 as a small family delivery business started by the Rusu family. The service is operated today by Proovia Couriers Ltd, incorporated on 11 November 2020.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-panefaq_about_p3\" data-faq-search=\"who runs proovia couriers today? proovia couriers ltd is run by the rusu family, who founded the business in 2014 and continue to lead its day-to-day operations.\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Who runs Proovia Couriers today?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Proovia Couriers Ltd is run by the Rusu family, who founded the business in 2014 and continue to lead its day-to-day operations.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-panefaq_about_p4\" data-faq-search=\"is proovia couriers ltd a registered uk company? yes. proovia couriers ltd is an active uk private limited company, company number 13009883, incorporated on 11 november 2020. you can view the record on companies house.\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Is Proovia Couriers Ltd a registered UK company?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Yes. Proovia Couriers Ltd is an active UK private limited company, company number 13009883, incorporated on 11 November 2020. You can view the record on <a href=\"https:\/\/find-and-update.company-information.service.gov.uk\/company\/13009883\" target=\"_blank\" rel=\"noopener\">Companies House<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n\n<\/div><\/div><\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-group proovia-section proovia-faq-group is-layout-flow wp-block-group-is-layout-flow\" id=\"faq-coverage\">\n<div class=\"proovia-faq-heading\"><span class=\"proovia-info-icon\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"6\" cy=\"6\" r=\"2.5\"\/><circle cx=\"18\" cy=\"18\" r=\"2.5\"\/><path d=\"M8 7.5c2 1 3 2.5 3 4.5s-3 3-3 5.5\"\/><path d=\"M13 12c2-2 3-2 5-2\"\/><\/svg><\/span><h2 class=\"wp-block-heading\">Coverage <span class=\"proovia-faq-count-badge\">2 questions<\/span><\/h2><\/div>\n\n\n\n<p class=\"proovia-section-intro wp-block-paragraph\">Where we go, and why remote routes take a little longer.<\/p>\n\n\n\n<style>.kt-accordion-idfaq_coverage .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-idfaq_coverage .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-md, 2rem);padding-right:var(--global-kb-spacing-md, 2rem);padding-bottom:var(--global-kb-spacing-md, 2rem);padding-left:var(--global-kb-spacing-md, 2rem);}.kt-accordion-idfaq_coverage > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top-left-radius:14px;border-top-right-radius:14px;border-bottom-right-radius:14px;border-bottom-left-radius:14px;padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);}@media all and (max-width: 767px){.kt-accordion-idfaq_coverage .kt-accordion-inner-wrap{display:block;}.kt-accordion-idfaq_coverage .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}.kt-accordion-idfaq_coverage .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone proovia-faq-accordion\"><div class=\"kt-accordion-wrap kt-accordion-idfaq_coverage kt-accordion-has-2-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-basic kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"true\" data-start-open=\"0\">\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-panefaq_coverage_p1\" data-faq-search=\"do you deliver to scotland? yes, proovia couriers covers most of the uk mainland, including mainland scotland from the borders and glasgow through to aberdeen and inverness. please note that we do not provide deliveries to the scottish islands. routes to the scottish highlands operate every few days rather than daily, so we recommend booking in advance to allow us to confirm the available collection and delivery dates.\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Do you deliver to Scotland?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Yes, Proovia Couriers covers most of the UK mainland, including mainland Scotland from the Borders and Glasgow through to Aberdeen and Inverness. Please note that we do not provide deliveries to the Scottish Islands. Routes to the Scottish Highlands operate every few days rather than daily, so we recommend booking in advance to allow us to confirm the available collection and delivery dates.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-panefaq_coverage_p2\" data-faq-search=\"why does delivery to scotland and remote areas take two days? proovia couriers operates routes to scotland and remote areas of england, such as cornwall, every few days rather than daily. these routes typically require the courier to spend two days in the area: the first day is dedicated to deliveries, while the second is used for collections, allowing the van to leave the area fully loaded. for example, if you book a collection in inverness for the 20th, we would expect to deliver the item on the 22nd or 23rd \u2014 the exact delivery date will be confirmed closer to the time once the route has been planned.\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Why does delivery to Scotland and remote areas take two days?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Proovia Couriers operates routes to Scotland and remote areas of England, such as Cornwall, every few days rather than daily. These routes typically require the courier to spend two days in the area: the first day is dedicated to deliveries, while the second is used for collections, allowing the van to leave the area fully loaded. For example, if you book a collection in Inverness for the 20th, we would expect to deliver the item on the 22nd or 23rd \u2014 the exact delivery date will be confirmed closer to the time once the route has been planned.<\/p>\n<\/div><\/div><\/div>\n\n\n<\/div><\/div><\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-group proovia-section proovia-faq-group is-layout-flow wp-block-group-is-layout-flow\" id=\"faq-pricing\">\n<div class=\"proovia-faq-heading\"><span class=\"proovia-info-icon\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M20.5 12.5L12 21l-9-9 8.5-8.5H20.5v8.5z\"\/><circle cx=\"15.5\" cy=\"7.5\" r=\"1.5\"\/><\/svg><\/span><h2 class=\"wp-block-heading\">Pricing &amp; timing <span class=\"proovia-faq-count-badge\">4 questions<\/span><\/h2><\/div>\n\n\n\n<p class=\"proovia-section-intro wp-block-paragraph\">What it costs, and how long each tier takes.<\/p>\n\n\n\n<style>.kt-accordion-idfaq_pricing .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-idfaq_pricing .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-md, 2rem);padding-right:var(--global-kb-spacing-md, 2rem);padding-bottom:var(--global-kb-spacing-md, 2rem);padding-left:var(--global-kb-spacing-md, 2rem);}.kt-accordion-idfaq_pricing > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top-left-radius:14px;border-top-right-radius:14px;border-bottom-right-radius:14px;border-bottom-left-radius:14px;padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);}@media all and (max-width: 767px){.kt-accordion-idfaq_pricing .kt-accordion-inner-wrap{display:block;}.kt-accordion-idfaq_pricing .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}.kt-accordion-idfaq_pricing .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone proovia-faq-accordion\"><div class=\"kt-accordion-wrap kt-accordion-idfaq_pricing kt-accordion-has-4-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-basic kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"true\" data-start-open=\"0\">\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-panefaq_pricing_p1\" data-faq-search=\"how much does it cost to deliver a sofa or other large item? a two-seater sofa starts from \u00a3121.55 with proovia couriers on the eco tier. the exact cost of delivering a sofa or other large item depends on several factors, including the collection and delivery area, item type, dimensions, weight, and the level of service required, so we provide tailored pricing for each shipment. you can get an instant quotation with our online quote calculator.\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How much does it cost to deliver a sofa or other large item?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">A two-seater sofa starts from \u00a3121.55 with Proovia Couriers on the Eco tier. The exact cost of delivering a sofa or other large item depends on several factors, including the collection and delivery area, item type, dimensions, weight, and the level of service required, so we provide tailored pricing for each shipment. You can get an instant quotation with our <a href=\"https:\/\/proovia.delivery\/\">online quote calculator<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-panefaq_pricing_p2\" data-faq-search=\"how long does delivery take? delivery times depend on the service tier selected. proovia eco typically takes 7\u201310 working days, eco plus 5\u20137 working days, standard 2\u20134 working days, and premium 1\u20132 working days. our first class service delivers within 36 hours.\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How long does delivery take?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Delivery times depend on the service tier selected. Proovia Eco typically takes 7\u201310 working days, Eco Plus 5\u20137 working days, Standard 2\u20134 working days, and Premium 1\u20132 working days. Our First Class service delivers within 36 hours.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-panefaq_pricing_p3\" data-faq-search=\"do you offer same-day delivery? proovia couriers does not offer a standard same-day delivery service. our fastest option is first class, which delivers within 36 hours. premium delivery typically takes 1\u20132 business days, while standard takes 2\u20134 working days. in some cases, faster delivery may be possible depending on the booking option and the collection and delivery areas \u2014 please check with a representative before booking to confirm whether a same-day or expedited service is available for your specific requirements.\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Do you offer same-day delivery?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Proovia Couriers does not offer a standard same-day delivery service. Our fastest option is First Class, which delivers within 36 hours. Premium delivery typically takes 1\u20132 business days, while Standard takes 2\u20134 working days. In some cases, faster delivery may be possible depending on the booking option and the collection and delivery areas \u2014 please check with a representative before booking to confirm whether a same-day or expedited service is available for your specific requirements.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-panefaq_pricing_p4\" data-faq-search=\"will i get a delivery time slot? yes. all proovia couriers deliveries are assigned a delivery window. standard, premium and first class services have a 2-hour time slot, eco plus has a 4-hour window, while eco deliveries are scheduled for the full day. please note that customers cannot select or book a specific time slot in advance \u2014 the allocated delivery time window is provided the day before the scheduled delivery.\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Will I get a delivery time slot?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Yes. All Proovia Couriers deliveries are assigned a delivery window. Standard, Premium and First Class services have a 2-hour time slot, Eco Plus has a 4-hour window, while Eco deliveries are scheduled for the full day. Please note that customers cannot select or book a specific time slot in advance \u2014 the allocated delivery time window is provided the day before the scheduled delivery.<\/p>\n<\/div><\/div><\/div>\n\n\n<\/div><\/div><\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-group proovia-section proovia-faq-group is-layout-flow wp-block-group-is-layout-flow\" id=\"faq-deliver\">\n<div class=\"proovia-faq-heading\"><span class=\"proovia-info-icon\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M21 8l-9-5-9 5 9 5 9-5z\"\/><path d=\"M3 8v8l9 5 9-5V8\"\/><path d=\"M12 13v8\"\/><\/svg><\/span><h2 class=\"wp-block-heading\">What we deliver <span class=\"proovia-faq-count-badge\">5 questions<\/span><\/h2><\/div>\n\n\n\n<p class=\"proovia-section-intro wp-block-paragraph\">From a single item to a full house move.<\/p>\n\n\n\n<style>.kt-accordion-idfaq_deliver .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-idfaq_deliver .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-md, 2rem);padding-right:var(--global-kb-spacing-md, 2rem);padding-bottom:var(--global-kb-spacing-md, 2rem);padding-left:var(--global-kb-spacing-md, 2rem);}.kt-accordion-idfaq_deliver > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top-left-radius:14px;border-top-right-radius:14px;border-bottom-right-radius:14px;border-bottom-left-radius:14px;padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);}@media all and (max-width: 767px){.kt-accordion-idfaq_deliver .kt-accordion-inner-wrap{display:block;}.kt-accordion-idfaq_deliver .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}.kt-accordion-idfaq_deliver .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone proovia-faq-accordion\"><div class=\"kt-accordion-wrap kt-accordion-idfaq_deliver kt-accordion-has-5-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-basic kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"true\" data-start-open=\"0\">\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-panefaq_deliver_p1\" data-faq-search=\"what does two-person delivery include \u2014 do you carry items into the room i want? every proovia couriers delivery is handled by a two-person crew. delivery to the room of your choice is included from the standard tier upwards; eco delivers to your front door and eco plus to the ground floor.\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">What does two-person delivery include \u2014 do you carry items into the room I want?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Every Proovia Couriers delivery is handled by a two-person crew. Delivery to the room of your choice is included from the Standard tier upwards; Eco delivers to your front door and Eco Plus to the ground floor.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-panefaq_deliver_p2\" data-faq-search=\"do you deliver anything besides furniture? yes. while furniture is one of our main specialities, proovia couriers also delivers a wide range of other items, including garden equipment, golf clubs, car parts such as gearboxes, white goods like washing machines and fridges, mobility scooters and medical equipment, pianos and other musical instruments, and office equipment. if you have a large, bulky or awkward item that needs transporting, we may be able to help.\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Do you deliver anything besides furniture?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Yes. While furniture is one of our main specialities, Proovia Couriers also delivers a wide range of other items, including garden equipment, golf clubs, car parts such as gearboxes, white goods like washing machines and fridges, mobility scooters and medical equipment, pianos and other musical instruments, and office equipment. If you have a large, bulky or awkward item that needs transporting, we may be able to help.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-panefaq_deliver_p3\" data-faq-search=\"do you do full house moves, or only single items? proovia couriers can handle anything from single item deliveries to full house moves, including long distance moves across the uk mainland. all jobs are carried out by a two-person team, whether you're moving one sofa or an entire household. please note that we do not provide packing or unpacking services, and drivers cannot take away items, unwanted goods or packaging materials for disposal.\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><span class=\"proovia-badge proovia-badge-updated\">updated<\/span>Do you do full house moves, or only single items?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Proovia Couriers can handle anything from single item deliveries to full house moves, including long distance moves across the UK mainland. All jobs are carried out by a two-person team, whether you&#8217;re moving one sofa or an entire household. Please note that we do not provide packing or unpacking services, and drivers cannot take away items, unwanted goods or packaging materials for disposal.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-panefaq_deliver_p4\" data-faq-search=\"can you collect an item i've bought on ebay or at auction, and deliver it to me? yes, ebay and auction collections are one of proovia couriers' core services. we collect items directly from the seller or auction house, take pictures at the point of collection, and deliver them safely to the buyer anywhere across the uk mainland. see ebay &amp; auction item collection for the full process.\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><span class=\"proovia-badge proovia-badge-updated\">updated<\/span>Can you collect an item I&#8217;ve bought on eBay or at auction, and deliver it to me?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Yes, eBay and auction collections are one of Proovia Couriers&#8217; core services. We collect items directly from the seller or auction house, take pictures at the point of collection, and deliver them safely to the buyer anywhere across the UK mainland. See <a href=\"https:\/\/proovia.delivery\/blog\/ebay-auction-collection\/\">eBay &amp; Auction Item Collection<\/a> for the full process.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-panefaq_deliver_p5\" data-faq-search=\"do you provide photos as proof of an item's condition, for ebay and marketplace sellers? yes, proovia couriers takes photographs of items at both collection and delivery. these photos provide sellers with a record of the item's condition and can be useful as supporting evidence in the event of a dispute with a buyer or marketplace.\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Do you provide photos as proof of an item&#8217;s condition, for eBay and marketplace sellers?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Yes, Proovia Couriers takes photographs of items at both collection and delivery. These photos provide sellers with a record of the item&#8217;s condition and can be useful as supporting evidence in the event of a dispute with a buyer or marketplace.<\/p>\n<\/div><\/div><\/div>\n\n\n<\/div><\/div><\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-group proovia-section proovia-faq-group is-layout-flow wp-block-group-is-layout-flow\" id=\"faq-protect\">\n<div class=\"proovia-faq-heading\"><span class=\"proovia-info-icon\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M14 5l5 5\"\/><path d=\"M3 21l7-7\"\/><path d=\"M7 13l4-4 6 6-4 4z\"\/><path d=\"M17 6l3-3\"\/><\/svg><\/span><h2 class=\"wp-block-heading\">Protection &amp; claims <span class=\"proovia-faq-count-badge\">2 questions<\/span><\/h2><\/div>\n\n\n\n<p class=\"proovia-section-intro wp-block-paragraph\">Cover by tier, and what happens if something breaks.<\/p>\n\n\n\n<style>.kt-accordion-idfaq_protect .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-idfaq_protect .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-md, 2rem);padding-right:var(--global-kb-spacing-md, 2rem);padding-bottom:var(--global-kb-spacing-md, 2rem);padding-left:var(--global-kb-spacing-md, 2rem);}.kt-accordion-idfaq_protect > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top-left-radius:14px;border-top-right-radius:14px;border-bottom-right-radius:14px;border-bottom-left-radius:14px;padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);}@media all and (max-width: 767px){.kt-accordion-idfaq_protect .kt-accordion-inner-wrap{display:block;}.kt-accordion-idfaq_protect .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}.kt-accordion-idfaq_protect .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone proovia-faq-accordion\"><div class=\"kt-accordion-wrap kt-accordion-idfaq_protect kt-accordion-has-2-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-basic kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"true\" data-start-open=\"0\">\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-panefaq_protect_p1\" data-faq-search=\"is my item insured during collection and delivery? yes. the level of damage cover depends on the delivery tier selected at checkout. eco: no damage cover is included, and the customer assumes full liability. eco plus: damage cover up to \u00a3100, with no excess. standard: damage cover up to \u00a3300, with no excess. premium &amp; first class: cover is based on the lower of the item's repair cost or its value, subject to a \u00a3150 excess. in addition, each proovia couriers driver carries their own transit insurance, covering goods in transit. the service-tier damage cover and the driver's transit insurance are separate forms of cover, and their terms and conditions may vary.\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Is my item insured during collection and delivery?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Yes. The level of damage cover depends on the delivery tier selected at checkout. Eco: no damage cover is included, and the customer assumes full liability. Eco Plus: damage cover up to \u00a3100, with no excess. Standard: damage cover up to \u00a3300, with no excess. Premium &amp; First Class: cover is based on the lower of the item&#8217;s repair cost or its value, subject to a \u00a3150 excess. In addition, each Proovia Couriers driver carries their own transit insurance, covering goods in transit. The service-tier damage cover and the driver&#8217;s transit insurance are separate forms of cover, and their terms and conditions may vary.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-panefaq_protect_p2\" data-faq-search=\"what happens if my item is damaged during delivery? if your item is damaged during delivery, please report the damage to the driver immediately at the time of delivery. you must then contact our claims department by email at claims@proovia.delivery to report the damage and begin the claims process \u2014 damage claims cannot be accepted through other channels. any compensation provided by proovia couriers is subject to the damage cover included with your chosen delivery tier. a \u00a3150 excess applies to premium and first class services only; eco plus and standard have no excess.\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">What happens if my item is damaged during delivery?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">If your item is damaged during delivery, please report the damage to the driver immediately at the time of delivery. You must then contact our Claims Department by email at claims@proovia.delivery to report the damage and begin the claims process \u2014 damage claims cannot be accepted through other channels. Any compensation provided by Proovia Couriers is subject to the damage cover included with your chosen delivery tier. A \u00a3150 excess applies to Premium and First Class services only; Eco Plus and Standard have no excess.<\/p>\n<\/div><\/div><\/div>\n\n\n<\/div><\/div><\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-group proovia-section proovia-faq-group is-layout-flow wp-block-group-is-layout-flow\" id=\"faq-day\">\n<div class=\"proovia-faq-heading\"><span class=\"proovia-info-icon\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M2 8h11v9H2z\"\/><path d=\"M13 11h4l4 4v2h-8z\"\/><circle cx=\"6.5\" cy=\"19\" r=\"1.75\"\/><circle cx=\"17.5\" cy=\"19\" r=\"1.75\"\/><\/svg><\/span><h2 class=\"wp-block-heading\">On delivery day <span class=\"proovia-faq-count-badge\">3 questions<\/span><\/h2><\/div>\n\n\n\n<p class=\"proovia-section-intro wp-block-paragraph\">Access, updates, and the occasional reschedule.<\/p>\n\n\n\n<style>.kt-accordion-idfaq_day .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-idfaq_day .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-md, 2rem);padding-right:var(--global-kb-spacing-md, 2rem);padding-bottom:var(--global-kb-spacing-md, 2rem);padding-left:var(--global-kb-spacing-md, 2rem);}.kt-accordion-idfaq_day > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top-left-radius:14px;border-top-right-radius:14px;border-bottom-right-radius:14px;border-bottom-left-radius:14px;padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);}@media all and (max-width: 767px){.kt-accordion-idfaq_day .kt-accordion-inner-wrap{display:block;}.kt-accordion-idfaq_day .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}.kt-accordion-idfaq_day .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone proovia-faq-accordion\"><div class=\"kt-accordion-wrap kt-accordion-idfaq_day kt-accordion-has-3-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-basic kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"true\" data-start-open=\"0\">\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-panefaq_day_p1\" data-faq-search=\"do i need to be home for collection or delivery? no. you can choose the leave in secure place option at checkout and describe where the item is or should be left, and your proovia couriers driver will follow your instructions.\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Do I need to be home for collection or delivery?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">No. You can choose the Leave in secure place option at checkout and describe where the item is or should be left, and your Proovia Couriers driver will follow your instructions.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-panefaq_day_p2\" data-faq-search=\"can i get updates while my delivery is on its way? yes, live tracking with sms updates is available from the standard service upwards. eco plus includes basic tracking, while eco does not include tracking. your proovia couriers driver will also usually call or text you when they are approaching the collection or delivery address.\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Can I get updates while my delivery is on its way?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Yes, live tracking with SMS updates is available from the Standard service upwards. Eco Plus includes basic tracking, while Eco does not include tracking. Your Proovia Couriers driver will also usually call or text you when they are approaching the collection or delivery address.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-panefaq_day_p3\" data-faq-search=\"why was my order rescheduled? rescheduling with proovia couriers is uncommon, but it can sometimes be necessary due to missing or incorrect information needed to process the booking. as your order forms part of a larger delivery route, changes to other bookings on the same route can also affect the schedule. for example, if another customer changes their plans, is unavailable, or cancels at short notice, this may impact the available space or timings for other collections and deliveries. other factors, such as changes to the planned route, traffic, adverse weather conditions, vehicle issues or other unforeseen operational circumstances, may also occasionally result in a booking being rescheduled. if your order cannot be completed as originally scheduled, we will prioritise it for the next available route, usually within the following 2\u20133 days.\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Why was my order rescheduled?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Rescheduling with Proovia Couriers is uncommon, but it can sometimes be necessary due to missing or incorrect information needed to process the booking. As your order forms part of a larger delivery route, changes to other bookings on the same route can also affect the schedule. For example, if another customer changes their plans, is unavailable, or cancels at short notice, this may impact the available space or timings for other collections and deliveries. Other factors, such as changes to the planned route, traffic, adverse weather conditions, vehicle issues or other unforeseen operational circumstances, may also occasionally result in a booking being rescheduled. If your order cannot be completed as originally scheduled, we will prioritise it for the next available route, usually within the following 2\u20133 days.<\/p>\n<\/div><\/div><\/div>\n\n\n<\/div><\/div><\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-group proovia-section proovia-faq-group is-layout-flow wp-block-group-is-layout-flow\" id=\"faq-business\">\n<div class=\"proovia-faq-heading\"><span class=\"proovia-info-icon\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"8\" cy=\"8\" r=\"3\"\/><path d=\"M2 21v-2a5 5 0 0 1 5-5h2a5 5 0 0 1 5 5v2\"\/><circle cx=\"17\" cy=\"8\" r=\"3\"\/><path d=\"M15.5 14.2A5 5 0 0 1 22 19v2\"\/><\/svg><\/span><h2 class=\"wp-block-heading\">Business &amp; drivers <span class=\"proovia-faq-count-badge\">2 questions<\/span><\/h2><\/div>\n\n\n\n<p class=\"proovia-section-intro wp-block-paragraph\">Outsourced delivery, and joining the network.<\/p>\n\n\n\n<style>.kt-accordion-idfaq_business .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-idfaq_business .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-md, 2rem);padding-right:var(--global-kb-spacing-md, 2rem);padding-bottom:var(--global-kb-spacing-md, 2rem);padding-left:var(--global-kb-spacing-md, 2rem);}.kt-accordion-idfaq_business > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top-left-radius:14px;border-top-right-radius:14px;border-bottom-right-radius:14px;border-bottom-left-radius:14px;padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);}@media all and (max-width: 767px){.kt-accordion-idfaq_business .kt-accordion-inner-wrap{display:block;}.kt-accordion-idfaq_business .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}.kt-accordion-idfaq_business .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone proovia-faq-accordion\"><div class=\"kt-accordion-wrap kt-accordion-idfaq_business kt-accordion-has-2-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-basic kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"true\" data-start-open=\"0\">\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-panefaq_business_p1\" data-faq-search=\"do you offer a courier service for other businesses? yes. proovia couriers provides outsourced courier and delivery services for businesses, using the same two-person crew and uk mainland coverage as our consumer deliveries. we also have a dedicated business department that can assist with business bookings, ongoing delivery requirements and other courier-related enquiries \u2014 they can discuss your specific needs and help arrange the most suitable service for your business. business department, proovia ltd. phone: +44 121 314 2780. working hours: 9am\u20138pm, monday\u2013sunday. email: businesscustomers@proovia.co.uk.\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Do you offer a courier service for other businesses?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Yes. Proovia Couriers provides outsourced courier and delivery services for businesses, using the same two-person crew and UK mainland coverage as our consumer deliveries. We also have a dedicated Business Department that can assist with business bookings, ongoing delivery requirements and other courier-related enquiries \u2014 they can discuss your specific needs and help arrange the most suitable service for your business. Business Department, Proovia Ltd. Phone: +44 121 314 2780. Working hours: 9am\u20138pm, Monday\u2013Sunday. Email: businesscustomers@proovia.co.uk.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-panefaq_business_p2\" data-faq-search=\"can i become an independent driver for proovia couriers? yes. proovia couriers works with independent drivers who use their own vehicles to provide courier and delivery services. if you're interested in joining our driver network, please get in touch with us to find out more about the requirements and application process.\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Can I become an independent driver for Proovia Couriers?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Yes. Proovia Couriers works with independent drivers who use their own vehicles to provide courier and delivery services. If you&#8217;re interested in joining our driver network, please get in touch with us to find out more about the requirements and application process.<\/p>\n<\/div><\/div><\/div>\n\n\n<\/div><\/div><\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-group proovia-section proovia-faq-group is-layout-flow wp-block-group-is-layout-flow\" id=\"faq-why\">\n<div class=\"proovia-faq-heading\"><span class=\"proovia-info-icon\"><svg viewBox=\"0 0 24 24\" fill=\"currentColor\"><path d=\"M12 2l2.9 6.6 7.1.7-5.4 4.7 1.6 7-6.2-3.7-6.2 3.7 1.6-7L2 9.3l7.1-.7z\"\/><\/svg><\/span><h2 class=\"wp-block-heading\">Why Proovia <span class=\"proovia-faq-count-badge\">2 questions<\/span><\/h2><\/div>\n\n\n\n<p class=\"proovia-section-intro wp-block-paragraph\">Fixed pricing, accountability, and what customers say.<\/p>\n\n\n\n<style>.kt-accordion-idfaq_why .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-idfaq_why .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-md, 2rem);padding-right:var(--global-kb-spacing-md, 2rem);padding-bottom:var(--global-kb-spacing-md, 2rem);padding-left:var(--global-kb-spacing-md, 2rem);}.kt-accordion-idfaq_why > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top-left-radius:14px;border-top-right-radius:14px;border-bottom-right-radius:14px;border-bottom-left-radius:14px;padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);}@media all and (max-width: 767px){.kt-accordion-idfaq_why .kt-accordion-inner-wrap{display:block;}.kt-accordion-idfaq_why .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}.kt-accordion-idfaq_why .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone proovia-faq-accordion\"><div class=\"kt-accordion-wrap kt-accordion-idfaq_why kt-accordion-has-2-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-basic kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"true\" data-start-open=\"0\">\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-panefaq_why_p1\" data-faq-search=\"what's a good alternative to anyvan or shiply for furniture delivery? proovia couriers shows a fixed price before you book, rather than a bidding process where cost and courier depend on who picks up the job. every delivery is carried out by a contracted delivery partner, but your contract is with proovia, not the courier \u2014 so if something goes wrong, you deal with proovia directly, not a middleman or the individual driver, through a single claims department rather than chasing a contractor. this includes room-of-choice delivery from the standard tier upward and defined damage cover on every tier except eco. proovia is rated excellent on trustpilot, 4.8 out of 5 from over 60,000 reviews. see how the two models compare in more detail in anyvan alternative.\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><span class=\"proovia-badge proovia-badge-new\">new<\/span>What&#8217;s a good alternative to AnyVan or Shiply for furniture delivery?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Proovia Couriers shows a fixed price before you book, rather than a bidding process where cost and courier depend on who picks up the job. Every delivery is carried out by a contracted delivery partner, but your contract is with Proovia, not the courier \u2014 so if something goes wrong, you deal with Proovia directly, not a middleman or the individual driver, through a single Claims Department rather than chasing a contractor. This includes room-of-choice delivery from the Standard tier upward and defined damage cover on every tier except Eco. Proovia is rated Excellent on Trustpilot, 4.8 out of 5 from over 60,000 reviews. See how the two models compare in more detail in <a href=\"https:\/\/proovia.delivery\/blog\/anyvan-alternative\/\">AnyVan Alternative<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-panefaq_why_p2\" data-faq-search=\"what do customers say about proovia couriers? proovia couriers is rated excellent on trustpilot, with a 4.8 out of 5 average from over 60,000 reviews. customers most often mention the two-person delivery, room-of-choice service and clear pricing shown before booking. as with any large-scale delivery service, occasional issues do happen \u2014 proovia's claims department (claims@proovia.delivery) handles reports of damage or missed instructions directly.\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><span class=\"proovia-badge proovia-badge-new\">new<\/span>What do customers say about Proovia Couriers?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Proovia Couriers is rated Excellent on Trustpilot, with a 4.8 out of 5 average from over 60,000 reviews. Customers most often mention the two-person delivery, room-of-choice service and clear pricing shown before booking. As with any large-scale delivery service, occasional issues do happen \u2014 Proovia&#8217;s Claims Department (claims@proovia.delivery) handles reports of damage or missed instructions directly.<\/p>\n<\/div><\/div><\/div>\n\n\n<\/div><\/div><\/div>\n\n<\/div>\n\n\n\n\n<div class=\"wp-block-group proovia-final-cta is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Ready to book your delivery?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Get a fixed price for your item in under a minute.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-rounded\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/proovia.delivery\/booking\">Get your free quote<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"FAQPage\",\n  \"inLanguage\": \"en-GB\",\n  \"mainEntity\": [\n    {\"@type\": \"Question\", \"name\": \"Who is Proovia Couriers, and where do you deliver?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Proovia Couriers is a Birmingham based delivery platform, connecting customers with contracted delivery partners who work in two-person teams. We transport a wide range of items across the UK mainland, including furniture, household goods and personal effects, construction and building materials, car parts, specialist equipment and machinery, eBay and auction purchases, as well as providing full house moves. We collect from private sellers as well as marketplaces, and handle items too large or heavy for a standard parcel carrier.\"}},\n    {\"@type\": \"Question\", \"name\": \"When was Proovia founded?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Proovia began in Birmingham in 2014 as a small family delivery business started by the Rusu family. The service is operated today by Proovia Couriers Ltd, incorporated on 11 November 2020.\"}},\n    {\"@type\": \"Question\", \"name\": \"Who runs Proovia Couriers today?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Proovia Couriers Ltd is run by the Rusu family, who founded the business in 2014 and continue to lead its day-to-day operations.\"}},\n    {\"@type\": \"Question\", \"name\": \"Is Proovia Couriers Ltd a registered UK company?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Yes. Proovia Couriers Ltd is an active UK private limited company, company number 13009883, incorporated on 11 November 2020. You can view the record on Companies House.\"}},\n    {\"@type\": \"Question\", \"name\": \"Do you deliver to Scotland?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Yes, Proovia Couriers covers most of the UK mainland, including mainland Scotland from the Borders and Glasgow through to Aberdeen and Inverness. Please note that we do not provide deliveries to the Scottish Islands. Routes to the Scottish Highlands operate every few days rather than daily, so we recommend booking in advance to allow us to confirm the available collection and delivery dates.\"}},\n    {\"@type\": \"Question\", \"name\": \"Why does delivery to Scotland and remote areas take two days?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Proovia Couriers operates routes to Scotland and remote areas of England, such as Cornwall, every few days rather than daily. These routes typically require the courier to spend two days in the area: the first day is dedicated to deliveries, while the second is used for collections, allowing the van to leave the area fully loaded. For example, if you book a collection in Inverness for the 20th, we would expect to deliver the item on the 22nd or 23rd \\u2014 the exact delivery date will be confirmed closer to the time once the route has been planned.\"}},\n    {\"@type\": \"Question\", \"name\": \"How much does it cost to deliver a sofa or other large item?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"A two-seater sofa starts from \\u00a3121.55 with Proovia Couriers on the Eco tier. The exact cost of delivering a sofa or other large item depends on several factors, including the collection and delivery area, item type, dimensions, weight, and the level of service required, so we provide tailored pricing for each shipment. You can get an instant quotation with our online quote calculator.\"}},\n    {\"@type\": \"Question\", \"name\": \"How long does delivery take?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Delivery times depend on the service tier selected. Proovia Eco typically takes 7\\u201310 working days, Eco Plus 5\\u20137 working days, Standard 2\\u20134 working days, and Premium 1\\u20132 working days. Our First Class service delivers within 36 hours.\"}},\n    {\"@type\": \"Question\", \"name\": \"Do you offer same-day delivery?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Proovia Couriers does not offer a standard same-day delivery service. Our fastest option is First Class, which delivers within 36 hours. Premium delivery typically takes 1\\u20132 business days, while Standard takes 2\\u20134 working days. In some cases, faster delivery may be possible depending on the booking option and the collection and delivery areas \\u2014 please check with a representative before booking to confirm whether a same-day or expedited service is available for your specific requirements.\"}},\n    {\"@type\": \"Question\", \"name\": \"Will I get a delivery time slot?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Yes. All Proovia Couriers deliveries are assigned a delivery window. Standard, Premium and First Class services have a 2-hour time slot, Eco Plus has a 4-hour window, while Eco deliveries are scheduled for the full day. Please note that customers cannot select or book a specific time slot in advance \\u2014 the allocated delivery time window is provided the day before the scheduled delivery.\"}},\n    {\"@type\": \"Question\", \"name\": \"What does two-person delivery include \\u2014 do you carry items into the room I want?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Every Proovia Couriers delivery is handled by a two-person crew. Delivery to the room of your choice is included from the Standard tier upwards; Eco delivers to your front door and Eco Plus to the ground floor.\"}},\n    {\"@type\": \"Question\", \"name\": \"Do you deliver anything besides furniture?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Yes. While furniture is one of our main specialities, Proovia Couriers also delivers a wide range of other items, including garden equipment, golf clubs, car parts such as gearboxes, white goods like washing machines and fridges, mobility scooters and medical equipment, pianos and other musical instruments, and office equipment. If you have a large, bulky or awkward item that needs transporting, we may be able to help.\"}},\n    {\"@type\": \"Question\", \"name\": \"Do you do full house moves, or only single items?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Proovia Couriers can handle anything from single item deliveries to full house moves, including long distance moves across the UK mainland. All jobs are carried out by a two-person team, whether you're moving one sofa or an entire household. Please note that we do not provide packing or unpacking services, and drivers cannot take away items, unwanted goods or packaging materials for disposal.\"}},\n    {\"@type\": \"Question\", \"name\": \"Can you collect an item I've bought on eBay or at auction, and deliver it to me?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Yes, eBay and auction collections are one of Proovia Couriers' core services. We collect items directly from the seller or auction house, take pictures at the point of collection, and deliver them safely to the buyer anywhere across the UK mainland. See eBay & Auction Item Collection for the full process.\"}},\n    {\"@type\": \"Question\", \"name\": \"Do you provide photos as proof of an item's condition, for eBay and marketplace sellers?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Yes, Proovia Couriers takes photographs of items at both collection and delivery. These photos provide sellers with a record of the item's condition and can be useful as supporting evidence in the event of a dispute with a buyer or marketplace.\"}},\n    {\"@type\": \"Question\", \"name\": \"Is my item insured during collection and delivery?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Yes. The level of damage cover depends on the delivery tier selected at checkout. Eco: no damage cover is included, and the customer assumes full liability. Eco Plus: damage cover up to \\u00a3100, with no excess. Standard: damage cover up to \\u00a3300, with no excess. Premium & First Class: cover is based on the lower of the item's repair cost or its value, subject to a \\u00a3150 excess. In addition, each Proovia Couriers driver carries their own transit insurance, covering goods in transit. The service-tier damage cover and the driver's transit insurance are separate forms of cover, and their terms and conditions may vary.\"}},\n    {\"@type\": \"Question\", \"name\": \"What happens if my item is damaged during delivery?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"If your item is damaged during delivery, please report the damage to the driver immediately at the time of delivery. You must then contact our Claims Department by email at claims@proovia.delivery to report the damage and begin the claims process \\u2014 damage claims cannot be accepted through other channels. Any compensation provided by Proovia Couriers is subject to the damage cover included with your chosen delivery tier. A \\u00a3150 excess applies to Premium and First Class services only; Eco Plus and Standard have no excess.\"}},\n    {\"@type\": \"Question\", \"name\": \"Do I need to be home for collection or delivery?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"No. You can choose the Leave in secure place option at checkout and describe where the item is or should be left, and your Proovia Couriers driver will follow your instructions.\"}},\n    {\"@type\": \"Question\", \"name\": \"Can I get updates while my delivery is on its way?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Yes, live tracking with SMS updates is available from the Standard service upwards. Eco Plus includes basic tracking, while Eco does not include tracking. Your Proovia Couriers driver will also usually call or text you when they are approaching the collection or delivery address.\"}},\n    {\"@type\": \"Question\", \"name\": \"Why was my order rescheduled?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Rescheduling with Proovia Couriers is uncommon, but it can sometimes be necessary due to missing or incorrect information needed to process the booking. As your order forms part of a larger delivery route, changes to other bookings on the same route can also affect the schedule. For example, if another customer changes their plans, is unavailable, or cancels at short notice, this may impact the available space or timings for other collections and deliveries. Other factors, such as changes to the planned route, traffic, adverse weather conditions, vehicle issues or other unforeseen operational circumstances, may also occasionally result in a booking being rescheduled. If your order cannot be completed as originally scheduled, we will prioritise it for the next available route, usually within the following 2\\u20133 days.\"}},\n    {\"@type\": \"Question\", \"name\": \"Do you offer a courier service for other businesses?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Yes. Proovia Couriers provides outsourced courier and delivery services for businesses, using the same two-person crew and UK mainland coverage as our consumer deliveries. We also have a dedicated Business Department that can assist with business bookings, ongoing delivery requirements and other courier-related enquiries \\u2014 they can discuss your specific needs and help arrange the most suitable service for your business. Business Department, Proovia Ltd. Phone: +44 121 314 2780. Working hours: 9am\\u20138pm, Monday\\u2013Sunday. Email: businesscustomers@proovia.co.uk.\"}},\n    {\"@type\": \"Question\", \"name\": \"Can I become an independent driver for Proovia Couriers?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Yes. Proovia Couriers works with independent drivers who use their own vehicles to provide courier and delivery services. If you're interested in joining our driver network, please get in touch with us to find out more about the requirements and application process.\"}},\n    {\"@type\": \"Question\", \"name\": \"What's a good alternative to AnyVan or Shiply for furniture delivery?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Proovia Couriers shows a fixed price before you book, rather than a bidding process where cost and courier depend on who picks up the job. Every delivery is carried out by a contracted delivery partner, but your contract is with Proovia, not the courier \\u2014 so if something goes wrong, you deal with Proovia directly, not a middleman or the individual driver, through a single Claims Department rather than chasing a contractor. This includes room-of-choice delivery from the Standard tier upward and defined damage cover on every tier except Eco. Proovia is rated Excellent on Trustpilot, 4.8 out of 5 from over 60,000 reviews. See how the two models compare in more detail in AnyVan Alternative.\"}},\n    {\"@type\": \"Question\", \"name\": \"What do customers say about Proovia Couriers?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Proovia Couriers is rated Excellent on Trustpilot, with a 4.8 out of 5 average from over 60,000 reviews. Customers most often mention the two-person delivery, room-of-choice service and clear pricing shown before booking. 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