{"id":3069,"date":"2026-10-02T09:05:30","date_gmt":"2026-10-02T08:05:30","guid":{"rendered":"https:\/\/proovia.delivery\/blog\/?page_id=3069"},"modified":"2026-10-02T12:58:03","modified_gmt":"2026-10-02T11:58:03","slug":"awkward-access-delivery-service","status":"publish","type":"page","link":"https:\/\/proovia.delivery\/blog\/awkward-access-delivery-service\/","title":{"rendered":"Awkward Access, Stairs and Narrow Doorways: How Proovia Handles It"},"content":{"rendered":"\n<style>\n.entry-header:has(+ .entry-content .proovia-route-page) .entry-title,\n.wp-block-post-title:has(+ .proovia-route-page) { display:none; }\n.hero-section.is-width-constrained:has(+ .entry-content .proovia-route-page) { display:none; }\n.ct-container-full[data-vertical-spacing]:has(.proovia-route-page) { padding-top:0 !important; margin-top:0 !important; }\n.proovia-route-page {\n  --proovia-red:#a72b2f; --proovia-red-dark:#861f23; --proovia-ink:#303236;\n  --proovia-muted:#686b70; --proovia-line:#e6e3df; --proovia-soft:#f7f5f2;\n  --proovia-white:#fff; 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}\n.proovia-route-page .kt-accordion-panel-inner { border:0 !important; color:var(--proovia-muted); font-size:.94rem; padding:18px 20px 8px !important; }\n.proovia-route-page .proovia-final-cta { align-items:center; background:var(--proovia-soft); border:1px solid var(--proovia-line); border-radius:24px; display:flex; gap:28px; justify-content:space-between; margin-top:72px; padding:clamp(28px,5vw,52px); }\n.proovia-route-page .proovia-final-cta h2 { margin-bottom:10px; }\n.proovia-route-page .proovia-final-cta p { color:var(--proovia-muted); margin-bottom:0; }\n@media (max-width:900px) {\n  .proovia-route-page .proovia-grid-4 { grid-template-columns:repeat(2,minmax(0,1fr)); }\n  .proovia-route-page .proovia-grid-3 { grid-template-columns:repeat(2,minmax(0,1fr)); }\n  .proovia-route-page .proovia-grid-2 { grid-template-columns:1fr; }\n  .proovia-route-page .proovia-price-cards { grid-template-columns:repeat(3,minmax(0,1fr)); }\n}\n@media (max-width:760px) {\n  .proovia-route-page { padding-inline:16px; }\n  .proovia-route-page .proovia-hero { min-height:420px; border-radius:20px; }\n  .proovia-route-page .proovia-hero-copy { padding:24px; }\n  .proovia-route-page .proovia-grid-4, .proovia-route-page .proovia-grid-3 { grid-template-columns:1fr; }\n  .proovia-route-page .proovia-section { padding:52px 0; }\n  .proovia-route-page .proovia-step, .proovia-route-page .proovia-benefit { min-height:auto; }\n  .proovia-route-page .proovia-final-cta { align-items:flex-start; flex-direction:column; }\n  .proovia-route-page .proovia-price-cards { display:flex; gap:14px; margin:0 -16px; overflow-x:auto; padding:4px 16px 8px; scroll-snap-type:x mandatory; }\n  .proovia-route-page .proovia-price-card { flex:0 0 78vw; scroll-snap-align:start; }\n}\n@media (prefers-reduced-motion:reduce) { .proovia-route-page * { scroll-behavior:auto !important; transition:none !important; } }\n<\/style>\n\n\n\n\n<div class=\"wp-block-group proovia-route-page is-layout-flow wp-block-group-is-layout-flow\">\n<nav class=\"proovia-breadcrumbs\" aria-label=\"Breadcrumb\"><a href=\"https:\/\/proovia.delivery\/\">Home<\/a><span>\/<\/span><a href=\"https:\/\/proovia.delivery\/blog\/\">Blog<\/a><span>\/<\/span><span aria-current=\"page\">Awkward Access, Stairs &amp; Narrow Doorways<\/span><\/nav>\n\n<div class=\"wp-block-group proovia-hero is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group proovia-hero-copy is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"proovia-kicker wp-block-paragraph\">Service Guide &middot; Stairs, Doorways &amp; Access<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Awkward Access, Stairs and Narrow Doorways: How Proovia Handles It<\/h2>\n\n\n\n<p class=\"proovia-lead wp-block-paragraph\">Proovia sends a <strong>two-person crew<\/strong> to every job, on every plan, and that crew handles awkward access, stairs and heavy furniture as standard at both ends of the job &mdash; collection and delivery.<\/p>\n\n\n\n<p class=\"proovia-subcopy wp-block-paragraph\">From the Standard tier upward, the crew carries your item all the way to the room of your choice, upstairs included. Eco stops at the front door and Eco Plus at the ground floor.<\/p>\n\n\n\n<div class=\"proovia-chips\"><span class=\"proovia-chip\">Two-person crew, every plan<\/span><span class=\"proovia-chip\">Upstairs from Standard<\/span><span class=\"proovia-chip\">No stairs or floor fee<\/span><span class=\"proovia-chip\">4.8&#9733; Trustpilot, 60,000+ reviews<\/span><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-rounded\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/proovia.delivery\/booking\">Get an instant quote<\/a><\/div>\n<\/div>\n<\/div>\n\n\n<div class=\"wp-block-group proovia-media is-layout-flow wp-block-group-is-layout-flow\"><figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/proovia.delivery\/blog\/wp-content\/uploads\/awkward-access-hero-furniture-through-doorway-1200x800.jpg\" class=\"attachment-large size-large wp-post-image\" alt=\"Furniture being tilted through a narrow doorway during a home delivery\" style=\"object-fit:cover;\" srcset=\"https:\/\/proovia.delivery\/blog\/wp-content\/uploads\/awkward-access-hero-furniture-through-doorway-1200x800.jpg 1200w, https:\/\/proovia.delivery\/blog\/wp-content\/uploads\/awkward-access-hero-furniture-through-doorway-768x512.jpg 768w, https:\/\/proovia.delivery\/blog\/wp-content\/uploads\/awkward-access-hero-furniture-through-doorway-1536x1024.jpg 1536w, https:\/\/proovia.delivery\/blog\/wp-content\/uploads\/awkward-access-hero-furniture-through-doorway.jpg 1600w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group proovia-section is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Why stairs and tight doorways are a two-person job<\/h2>\n\n\n\n<p class=\"proovia-section-intro wp-block-paragraph\">Most of the problems people associate with &#8220;awkward access&#8221; &mdash; a wardrobe that won&#8217;t clear a landing turn, a sofa that needs tilting through a narrow hall doorway, a heavy piece of furniture up two flights &mdash; come down to one thing: one driver on their own can&#8217;t safely manoeuvre a large item around a corner, whether that&#8217;s at the collection address or the delivery one.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">That&#8217;s why every Proovia plan includes a <a href=\"https:\/\/proovia.delivery\/blog\/two-person-delivery-service\/\">two-person crew<\/a>, not just the higher tiers. Most couriers charge extra for the second person; Proovia includes it on the cheapest plan as well.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Crews don&#8217;t dismantle furniture, so if an item won&#8217;t go through a doorway in one piece, it needs taking apart before collection. Measuring doorways and stairwells in advance, and telling us about tight turns when you book, lets the crew plan the route. See <a href=\"https:\/\/proovia.delivery\/blog\/furniture-delivery-service\/\">Furniture Delivery Service<\/a> for furniture delivery generally.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group proovia-section is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\">How far the crew carries it depends on your plan<\/h2>\n\n\n\n<p class=\"proovia-section-intro wp-block-paragraph\">&#8220;Awkward access&#8221; usually isn&#8217;t really about whether the crew can get an item up a staircase &mdash; it&#8217;s about how far into the property your plan covers.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>Plan<\/th><th>Delivery point<\/th><th>Handles stairs to get there?<\/th><\/tr><\/thead><tbody>\n<tr><td>Eco<\/td><td>Front door<\/td><td>N\/A &mdash; stops at the door<\/td><\/tr>\n<tr><td>Eco Plus<\/td><td>Ground floor<\/td><td>N\/A &mdash; stops at ground level<\/td><\/tr>\n<tr><td>Standard<\/td><td>Room of choice<\/td><td>Yes, upstairs included<\/td><\/tr>\n<tr><td>Premium<\/td><td>Room of choice<\/td><td>Yes, upstairs included<\/td><\/tr>\n<tr><td>First Class<\/td><td>Room of choice<\/td><td>Yes, upstairs included<\/td><\/tr>\n<\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">If your item is going to a first-floor bedroom, up a narrow Victorian staircase, or round a tight landing, choose <strong>Standard or above<\/strong> &mdash; Eco and Eco Plus are not built to go beyond the door or the ground floor at all, regardless of how the crew would otherwise handle the stairs.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group proovia-section is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\">What to tell us before you book<\/h2>\n\n\n\n<p class=\"proovia-section-intro wp-block-paragraph\">The crew plans the route in before the day, but only with the information you give at booking. Flag these when you book, not on the doorstep:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Which floor<\/strong> the item is going to or coming from, and whether there&#8217;s a lift<\/li>\n<li><strong>Narrow hallways or tight turns<\/strong> on the route in, especially in flats and period properties<\/li>\n<li><strong>Doorway and stairwell width<\/strong>, if the item is large, heavy or an unusual shape<\/li>\n<li><strong>Anything blocking the route<\/strong> &mdash; furniture, boxes, building work &mdash; that needs to be clear before the crew arrives<\/li>\n<li><strong>Parking restrictions<\/strong> near either address<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This isn&#8217;t paperwork for its own sake: our terms ask you to confirm the access route is adequate and clear before the crew arrives, and to disclose difficult access, extra floors or heavy furniture in advance. Access problems that weren&#8217;t flagged at booking can mean the job costs more or the crew can&#8217;t complete the room-of-choice part of the delivery on the day.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group proovia-section is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\">If access turns out to be unsafe on the day<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Occasionally an approach looks fine on paper but isn&#8217;t safe in practice &mdash; a staircase too tight for a wardrobe, a landing that risks damage to the item or the property. If the crew judges an approach unsafe or impractical, they will stop at the point they can safely reach, and the delivery is treated as complete at that point. This is why the details above matter: the more we know before the day, the less likely the crew hits a surprise at the door.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group proovia-section is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\">What customers say<\/h2>\n\n\n\n<div class=\"proovia-testimonial-card\">\n<div class=\"proovia-tp-rating\"><span class=\"proovia-tp-stars\"><svg viewBox=\"0 0 24 24\" fill=\"currentColor\"><path d=\"M12 2l2.9 6.6 7.1.7-5.4 4.7 1.6 7-6.2-3.7-6.2 3.7 1.6-7L2 9.3l7.1-.7z\"\/><\/svg><svg viewBox=\"0 0 24 24\" fill=\"currentColor\"><path d=\"M12 2l2.9 6.6 7.1.7-5.4 4.7 1.6 7-6.2-3.7-6.2 3.7 1.6-7L2 9.3l7.1-.7z\"\/><\/svg><svg viewBox=\"0 0 24 24\" fill=\"currentColor\"><path d=\"M12 2l2.9 6.6 7.1.7-5.4 4.7 1.6 7-6.2-3.7-6.2 3.7 1.6-7L2 9.3l7.1-.7z\"\/><\/svg><svg viewBox=\"0 0 24 24\" fill=\"currentColor\"><path d=\"M12 2l2.9 6.6 7.1.7-5.4 4.7 1.6 7-6.2-3.7-6.2 3.7 1.6-7L2 9.3l7.1-.7z\"\/><\/svg><svg viewBox=\"0 0 24 24\" fill=\"currentColor\"><path d=\"M12 2l2.9 6.6 7.1.7-5.4 4.7 1.6 7-6.2-3.7-6.2 3.7 1.6-7L2 9.3l7.1-.7z\"\/><\/svg><\/span><span class=\"proovia-tp-rating-text\">4.8 on Trustpilot &middot; 60,000+ reviews<\/span><\/div>\n<blockquote class=\"wp-block-quote proovia-quote\"><p>&#8220;Delivery of a very heavy kitchen dresser from Amersham to Devon. It was delivered safely and at time arranged with Proovia. The delivery guys, Franz and Jaspreet did a really excellent job, with really good communication over timings and access to the house &mdash; they worked hard to get the dresser very safely in two halves to exact location.&#8221;<\/p>\n<cite><span class=\"proovia-tp-avatar\">V<\/span><span><span class=\"proovia-tp-author-name\">Veronica<\/span><span class=\"proovia-tp-author-meta\">Trustpilot &middot; 8 April 2026<\/span><\/span><\/cite><\/blockquote>\n<a class=\"proovia-tp-more\" href=\"https:\/\/uk.trustpilot.com\/review\/www.proovia.delivery\" target=\"_blank\" rel=\"noopener noreferrer\">Read more Proovia Couriers reviews on Trustpilot <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M5 12h14M13 6l6 6-6 6\"\/><\/svg><\/a>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group proovia-section is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Frequently asked questions<\/h2>\n\n\n<style>.kt-accordion-idawkacc_a1b2c3 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-idawkacc_a1b2c3 .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-md, 2rem);padding-right:var(--global-kb-spacing-md, 2rem);padding-bottom:var(--global-kb-spacing-md, 2rem);padding-left:var(--global-kb-spacing-md, 2rem);}.kt-accordion-idawkacc_a1b2c3 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top-left-radius:14px;border-top-right-radius:14px;border-bottom-right-radius:14px;border-bottom-left-radius:14px;padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);}.kt-accordion-idawkacc_a1b2c3:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:after, .kt-accordion-idawkacc_a1b2c3:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette3, #1A202C);}.kt-accordion-idawkacc_a1b2c3 .kt-accordion-panel-inner, .kt-accordion-idawkacc_a1b2c3 .kt-accordion-panel-inner h1, .kt-accordion-idawkacc_a1b2c3 .kt-accordion-panel-inner h2, .kt-accordion-idawkacc_a1b2c3 .kt-accordion-panel-inner h3, .kt-accordion-idawkacc_a1b2c3 .kt-accordion-panel-inner h4, .kt-accordion-idawkacc_a1b2c3 .kt-accordion-panel-inner h5, .kt-accordion-idawkacc_a1b2c3 .kt-accordion-panel-inner h6{color:var(--global-palette3, #1A202C);}.kt-accordion-idawkacc_a1b2c3 .kt-accordion-panel-inner a{color:var(--global-palette3, #1A202C);}.kt-accordion-idawkacc_a1b2c3 .kt-accordion-panel-inner a:hover{color:var(--global-palette3, #1A202C);}.kt-accordion-idawkacc_a1b2c3:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger{background:var(--global-palette3, #1A202C);}.kt-accordion-idawkacc_a1b2c3:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-idawkacc_a1b2c3:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-idawkacc_a1b2c3:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion--visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-idawkacc_a1b2c3:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette3, #1A202C);}.kt-accordion-idawkacc_a1b2c3:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger, body:not(.hide-focus-outline) .kt-accordion-idawkacc_a1b2c3:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger{background:var(--global-palette3, #1A202C);}.kt-accordion-idawkacc_a1b2c3:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-idawkacc_a1b2c3:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette3, #1A202C);}.kt-accordion-idawkacc_a1b2c3:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger{background:var(--global-palette3, #1A202C);}@media all and (max-width: 767px){.kt-accordion-idawkacc_a1b2c3 .kt-accordion-inner-wrap{display:block;}.kt-accordion-idawkacc_a1b2c3 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}.kt-accordion-idawkacc_a1b2c3 .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-idawkacc_a1b2c3 kt-accordion-has-8-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-basic kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"0\">\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-paneawkacc_p1\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Do you charge extra for stairs?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">There&#8217;s no separate stairs fee. Room-of-choice delivery &mdash; which includes carrying the item upstairs &mdash; is included in the price shown at booking on Standard tier and above.<\/p>\n<\/div><\/div><\/div>\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-paneawkacc_p2\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Can you get furniture through a narrow doorway?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Often, yes &mdash; the two-person crew is experienced with tight doorways. Crews don&#8217;t dismantle furniture, so an item that won&#8217;t fit through in one piece needs taking apart before collection. Very tight or unusual access should still be flagged at booking so the crew can plan for it.<\/p>\n<\/div><\/div><\/div>\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-paneawkacc_p3\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Will the crew carry my item upstairs?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Yes, on Standard, Premium and First Class &mdash; that&#8217;s what Room of Choice means. Eco delivers to your front door only, and Eco Plus to the ground floor; neither goes upstairs regardless of the item.<\/p>\n<\/div><\/div><\/div>\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-paneawkacc_p4\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">What if the crew can&#8217;t safely get heavy furniture up the stairs on the day?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">If access is genuinely unsafe or impractical in the crew&#8217;s judgement, they stop at the point they can safely reach and the job is treated as complete there. Flagging tight access, extra floors or heavy furniture at booking makes this far less likely to happen unexpectedly.<\/p>\n<\/div><\/div><\/div>\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-paneawkacc_p5\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Do I need to measure my doorways and stairs before booking?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">For a large or oddly shaped item, yes &mdash; checking doorway and stairwell width in advance, and telling us about any tight turns or narrow hallways, lets the crew plan the route before they arrive rather than discover a problem on the day.<\/p>\n<\/div><\/div><\/div>\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-paneawkacc_p6\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Is a two-person crew included for heavy furniture?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Yes, on every plan, including the cheapest. Most couriers charge extra for a second person; Proovia includes it as standard.<\/p>\n<\/div><\/div><\/div>\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-7 kt-paneawkacc_p7\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Do you handle awkward access at collection as well as delivery?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Yes &mdash; a two-person crew and the same approach to stairs and tight doorways apply at both ends of the job, not just at delivery.<\/p>\n<\/div><\/div><\/div>\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-8 kt-paneawkacc_p8\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Do you cover my area?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Proovia delivers across England, Wales, and mainland Scotland generally. Northern Ireland is not currently served.<\/p>\n<\/div><\/div><\/div>\n\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group proovia-final-cta is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Ready to book a two-person delivery?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Get a fixed price for your item, and tell us about your access on the way.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-rounded\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/proovia.delivery\/booking\">Get an instant quote<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"Service\",\n  \"name\": \"Awkward Access, Stairs & Narrow Doorways Delivery\",\n  \"serviceType\": \"Furniture and large-item courier service\",\n  \"description\": \"Two-person delivery crew handling stairs, narrow doorways and heavy furniture at collection and delivery, with room-of-choice placement from the Standard tier upward.\",\n  \"provider\": {\n    \"@type\": \"MovingCompany\",\n    \"name\": \"Proovia Couriers\",\n    \"url\": \"https:\/\/proovia.delivery\",\n    \"telephone\": \"+44 121 314 9848\",\n    \"address\": {\n      \"@type\": \"PostalAddress\",\n      \"addressLocality\": \"Birmingham\",\n      \"addressCountry\": \"GB\"\n    }\n  },\n  \"areaServed\": [\n    {\n      \"@type\": \"Country\",\n      \"name\": \"United Kingdom\"\n    }\n  ]\n}\n<\/script>\n<script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"FAQPage\",\n  \"mainEntity\": [\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Do you charge extra for stairs?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"There's no separate stairs fee. Room-of-choice delivery \u2014 which includes carrying the item upstairs \u2014 is included in the price shown at booking on Standard tier and above.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can you get furniture through a narrow doorway?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Often, yes \u2014 the two-person crew is experienced with tight doorways. Crews don't dismantle furniture, so an item that won't fit through in one piece needs taking apart before collection. Very tight or unusual access should still be flagged at booking so the crew can plan for it.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Will the crew carry my item upstairs?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Yes, on Standard, Premium and First Class \u2014 that's what Room of Choice means. Eco delivers to your front door only, and Eco Plus to the ground floor; neither goes upstairs regardless of the item.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What if the crew can't safely get heavy furniture up the stairs on the day?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"If access is genuinely unsafe or impractical in the crew's judgement, they stop at the point they can safely reach and the job is treated as complete there. Flagging tight access, extra floors or heavy furniture at booking makes this far less likely to happen unexpectedly.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Do I need to measure my doorways and stairs before booking?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"For a large or oddly shaped item, yes \u2014 checking doorway and stairwell width in advance, and telling us about any tight turns or narrow hallways, lets the crew plan the route before they arrive rather than discover a problem on the day.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is a two-person crew included for heavy furniture?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Yes, on every plan, including the cheapest. 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Northern Ireland is not currently served.\"\n      }\n    }\n  ]\n}\n<\/script>\n<script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"BreadcrumbList\",\n  \"itemListElement\": [\n    {\n      \"@type\": \"ListItem\",\n      \"position\": 1,\n      \"name\": \"Home\",\n      \"item\": \"https:\/\/proovia.delivery\/\"\n    },\n    {\n      \"@type\": \"ListItem\",\n      \"position\": 2,\n      \"name\": \"Blog\",\n      \"item\": \"https:\/\/proovia.delivery\/blog\/\"\n    },\n    {\n      \"@type\": \"ListItem\",\n      \"position\": 3,\n      \"name\": \"Awkward Access, Stairs & Narrow Doorways\"\n    }\n  ]\n}\n<\/script>\n","protected":false},"excerpt":{"rendered":"<p>Proovia&#8217;s two-person crew handles awkward access, stairs, narrow doorways and heavy furniture as standard, at collection and delivery.<\/p>\n","protected":false},"author":4,"featured_media":3071,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[45],"class_list":["post-3069","page","type-page","status-publish","has-post-thumbnail","hentry","category-service-guides"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":7}},"acf":[],"_links":{"self":[{"href":"https:\/\/proovia.delivery\/blog\/wp-json\/wp\/v2\/pages\/3069","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/proovia.delivery\/blog\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/proovia.delivery\/blog\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/proovia.delivery\/blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/proovia.delivery\/blog\/wp-json\/wp\/v2\/comments?post=3069"}],"version-history":[{"count":4,"href":"https:\/\/proovia.delivery\/blog\/wp-json\/wp\/v2\/pages\/3069\/revisions"}],"predecessor-version":[{"id":3286,"href":"https:\/\/proovia.delivery\/blog\/wp-json\/wp\/v2\/pages\/3069\/revisions\/3286"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/proovia.delivery\/blog\/wp-json\/wp\/v2\/media\/3071"}],"wp:attachment":[{"href":"https:\/\/proovia.delivery\/blog\/wp-json\/wp\/v2\/media?parent=3069"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/proovia.delivery\/blog\/wp-json\/wp\/v2\/categories?post=3069"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}